Category Archives:


Student Experience

Communication Breakdown: How Students are Planning Ahead

How are students deciding what to do this fall? And what school communications are helping them make their decisions? We asked a few of them.

Will Higher Ed Pay the Price in Solving the Student Debt Crisis?

Presidential contenders including Sen. Elizabeth Warren, Sen. Bernie Sanders, and Sen. Kamala Harris have put their support behind initiatives aimed at alleviating student debt. But what of the possible consequences?

“How Do I Pay for This?” Moving Prospects from Sticker Shock to Enrollment

For enrollment marketers, figuring out how and when to talk about costs is critical. By being transparent, communications offices can make the case to prospective students and families that their institution is within reach and a worthwhile investment.

How BYU Adopted Instagram Stories to Address Sexual Assault on Campus

Using Instagram Stories, Jon McBride and the team at Brigham Young University were able to directly help students who were in crisis or knew someone who was.

The State of Student Journey Mapping in Higher Education

Student journey mapping can improve the student experience like few exercises can. Here are lessons from those in higher ed who have adopted the practice.

To Inquiry & Beyond: Enhancing The Digital Student Experience

Create a more seamless student experience from first interaction to enrollment and everything in between. Read on to learn how.